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T & C'S

Delivery Times

For items that are in stock, despatch will be immediate upon full receipt of payment.  If an item has to be made, please allow 28 days from the date of order. For bespoke wedding rings, please allow at least 6 weeks.  

All orders are subject to postage and packaging charges.

Refund Policy

All jewellery is subject to a 7 day returns policy by Fluidity Design. Jewellery is to be returned at the customer's expense and the items must be complete, unworn and still in their original packaging. If jewellery is returned within 7 days, a credit note or full refund will be offered. All Refunds are exclusive of P&P costs. 

For hygiene reasons, we cannot accept returned pierced earrings, unless there is a clear manufacturing fault.


Natalie Holt – Fluidity Design reserves the right to inspect all returned jewellery and credit will not be offered if any of the following apply:
 The jewellery has been worn, is marked, scratched or damaged in any way. 

Bespoke or commissioned pieces are not subject to the returns policy, although repairs or refunds will be made in the event of a clear manufacturing fault. 

Please use a Special Delivery service to return your product, insured for the correct value.

For further information contact Natalie Holt: 
Tel: +44 (0)7903 457 862

Tel: +44 (0)1829 261 349


The images, designs and information contained on this website and any other advertising material authorised by Natalie Holt are for information use only. They remain the intellectual property of ‘Natalie Holt - Fluidity Design’. They are not to be reproduced, downloaded, copied or used in any way or by any person without the written permission of ‘Natalie Holt – Fluidity Design’. Any liability arising out of the unlawful use of these images, designs and information shall be the responsibility of that party who shall indemnify ‘Natalie Holt – Fluidity Design’ against all costs, damages and losses arising.

Privacy Policy

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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